Find finesse instead of fight or flight. As booksellers, you interact with a diverse range of situations every day—most exchanges are positive, but sometimes tensions rise. How you respond in these moments can make all the difference. This interactive session is designed to equip you with practical tools to handle difficult interactions with confidence and composure—without compromising your values or well-being. Expect interactive exercises, real-world scenarios, and practical takeaways you can use right away.
Files & Links
Speakers
Leila Bidad, Pollack Peacebuilding Systems