Introduction to Conflict De-escalation for Frontline Booksellers: How to Stop Hate When You See It While Staying Safe

In this Hollaback! workshop, you will learn how to intervene and de-escalate conflict — without compromising your own safety — when you witness harassment, bias, or disrespect as a frontline bookseller. The session will be led by two global experts in harassment who will equip you with the right information on how to be an effective ally using Hollaback!'s bystander intervention and conflict de-escalation methodologies. The workshop will address current conflicts in retail spaces around customer service, including discussions around race and gender identity and COVID tensions, and participants will have practice opportunities with real-life scenarios. Exit polls show that 98% of attendees leave confident they can take action the next time they witness harassment.

Register here.