• Regular Business Hours
  Monday - Friday, 8am to 8pm EST:  For IndieCommerce customer support ONLY please contact staff@bookweb.org [1]
   or call (914) 406-7500 [2] (option 2) or 800-637-0037 [3] (option 2).
   
• Weekends, Holidays & After Hours
  Saturdays, Sundays, holidays and after hours coverage: We monitor for emergency issues only [4].

For emergency IndieCommerce issues
An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions. If your website has an emergency issue please check the IndieCommerce status page [5] first. If your issue has not been reported submit a critical outage report [6] and staff will be alerted.